外贸企业从业者所从事的产品销售模式不同，对于邮件模板的需求量也就有着本质的区别，例如有些外贸从业者是以批量产品销售为主，针对的用户主要是国外的代理商，这种状态下所选择的邮件模板数量可以少一些，毕竟所陈述的很多内容都是相近的，熟悉之后完全可以根据不同用户的特点针对性的展开邮件撰写，但是外贸企业用户如是在亚马逊销售产品则有必要对亚马逊邮件模板按照其类别归纳存档，原因何在呢?
之所以要关注到这一类型的问题，是因为亚马逊店铺对外销售产品时，所针对的用户多是以个人用户为主，不同的用户会有不同的需求，如果每封邮件都撰写一遍，那么消耗的时间是很多的，这种状态下会导致客服日常工作忙碌不堪，甚至无法有效解决用户的问题，因此根据用户的实际需求不同、所会提出的问题不同，做好亚马逊邮件模板的类别存档，此后按照用户的同类型需求选择相应的模板，添加和该用户契合的信息则可完成有效互动，这样能够有效的降低时间消耗，例如产品价格类：
I’m glad you like our products
The price of such products sold by our company has been the lowest price in the industry, so there is no room for profit. If you can buy our same series of products with a total price of ( ) yuan, you can be given a 15% discount. In addition to this way, if you buy our products this time and become a VIP user of our company, you can get a 25% discount for each product purchased in the later stage , of course, the accumulated consumption of the qualification of VoIP should reach ( )
have a good one
很高兴你能喜欢我们的产品
我公司所销售的此类产品价格已经是行业最低价，因此没有让利空间，如果您能购买我们同系列产品总价达到( )元，则可以给予您15%的优惠，除了这种方式之外，如果你本次购买了我公司的产品，成为我公司的vIp用户，后期阶段每次购买产品可获得25%的优惠，成为vIp资质累计消费要达到( )
祝你快乐
或者是
There is no discount price for the products sold by our company when they are less than 1000 yuan. If you can buy our same series of products with a total price of () yuan, you can be given a 15% discount. In addition to this way, if you buy our products this time and become our company’s VoIP users, you can get more than 20% discount.
I hope you have a good mood for shopping.
或者是询问产品细节的亚马逊邮件模板：
This type of product sold by our company has three guarantees of quality service. If there is any problem from the day of sale, users can directly communicate with our company and call our company’s 400 number. The products sold by our company have overseas warehouse. Therefore, when purchasing products, there is no need to worry about the quality problem of the products, and the problem cannot be replaced in a short time.( ) The product you inquired about is ( ). Now we will give you a detailed introduction of the characteristics of this type of product ( ), which is currently sold in our company.
If you have any other questions you can consult at any time, I’m glad to serve you.
我公司所销售的这一类型产品有质量三包服务，其在销售当日起如出现任何问题，用户都可以直接沟通我公司，拨打我公司的电话，我公司所销售产品有海外仓，因此在购入产品时，无需担心产品出现质量问题，无法在短时间换购问题。你所询问的产品是( )，现将该类型的产品特点为你进行详细的介绍( )，该种类型产品目前在我方企业销售类别有( )。
如果你还有其他问题可以随时咨询，很高兴为你服务。
或者是
I’m glad you can buy our products. The questions you ask are as follows: our products have three guarantees of quality service. If there are any problems since the day of sales, users can directly communicate with our company. Our products have overseas warehouses. Therefore, when you buy our products, you don’t need to worry about the quality problems of the products. You can’t change the purchase questions in a short time Question. The product you inquired about is ( ), now we will give you a detailed introduction of the characteristics of this type of product ( ), which is currently sold in our company.
I hope you are happy.
如上所述，亚马逊邮件模板用户是需要进行多类别常备的，但也需要关注到同一类别的邮件模板无需存留过多，原因何在呢?之所以每一个类型的产品需要有2~3种模板，是为了方便此后阶段用户在二次或三次询问同类型产品时，可用不同类型的模板回复，以示对用户的尊重，但通常情况下多数的用户只是有1~2次咨询，因此无需过多的模板，所存储的模板类型太多，反而会导致在实际使用过程中出现错误，因此每一个类别有2~3种模板即可，但需要关注到模板的类型一定要丰富全面，在模板类型丰富全面时，针对于用户的不同问题才能够方便解答，此外也要关注好在类别存档时要关注到能够方便快捷查询，例如有一些资深客服人员在这一类型的模板存储时，会选择一级标签和二级标签的分别存储方式，这样就便于查找相关模版了。
